Conflict Resolution

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.

Learning Outcomes

Upon successful completion of this course, the participant will be able to:

  • Identify goals and objectives before conflict arises;

  • Identify potential points of disagreement before they surface;

  • Articulate desired outcomes;

  • Adjust their messages for people with varying communication styles;

  • Employ techniques for better listening;

  • Effectively deal with difficult people and challenging situations.

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